Date: May 30th & 31st
Venue: South Fens Business Park - Chatteris
Time: 9.15-16.30 (both days)
Date: November 13th & 14th
Venue: Stanton House - Huntingdon
Time: 9.15-16.30 (both days)
Complaints Handling
Date: 14th March 2012
Venue: Stanton House, Huntingdonshire
Participants can benefit from receiving skills and knowledge in the following courses:
Understand what drives a complaint
Recognise other people’s expectations, values and needs, in relation to the communication process
Understand the differences between ‘emotion’ and ‘conscious mind’
Deal with people’s emotions using active listening and questions
Guide your customer to a satisfactory conclusion by leading the conversation
Avoid using negative language and behaviour
ENED & Inhaled Medicines for Carers
Date: March 22nd
Venue: Scott House - Oates Room
Time: 9.30-13.00
Price: £15.00
To confirm a place on these courses, please complete and return this application form to: LGSSworkforcedevelopment@cambridgeshire.gov.uk
